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Book preview: Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors by Michael A. Cusumano




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Author: Michael A. Cusumano
Title: Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors
Publisher: Cambridge, Mass. : Sloan School of Management, Massachusetts Institute of Technology

Description:

Includes bibliographical references (p. 26-28)


Contributor: MIT Libraries
Format: txt
Size: 15 kb

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