R.L. Polk & Co.

Polk's San Francisco (San Francisco County, Calif.) city directory (Volume 1972) online

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Montana State Library Strategic Plan 2006-201 1

August 15, 2006


About the Montana State Library 2

Vision 4

Mission 4

Values 5

Preferred Future 6

Five Agency- Wide Goals, Summary form 8

Five Agency-wide Goals and Strategic Initiatives

Goal One — Content 9

Goal Two — Access 14

Goal Three — Consultation and Leadership 19

Goal Four — Collaboration 21

Goal Five — Sustainable Success 24

Glossary 27

Montana State Library Strategic Plan 2006-201 1

About the Montana State Library

The Montana State Library (MSL) is composed
of programs that serve the information needs of
all branches of state government, its agencies,
local counterparts and individuals seeking
information and materials that are not found in
their local libraries. Its charge includes effecting
statewide planning for library development in all

The mission of MSL is to help all Montana citizens receive the information they
need in order to improve and enhance their lives by:

• Fulfilling the information needs of state agency employees;

• Preserving state publications;

• Providing comprehensive information about Montana's natural resources
and heritage;

• Improving public library services;

• Promoting cooperation among all Montana libraries of all types; and by

• Providing reading materials to those with visual and physical disabilities
who cannot read standard print.

Montana State Library Strategic Plan 2006-201 1

MSL maintains a professionally catalogued and supported collection, brokered by
highly trained information science and content specialists. The State Publications
Center maintains a comprehensive collection of state agency publications
safeguarding one of Montanans' most critical traditions - the public's right to
know, as well providing access to information resources.

A program of MSL, the Natural Resource Information System (NRIS), provides
comprehensive access to information about Montana's natural resources through
the acquisition, storage and dissemination of that information in meaningful form.
The Water Information System, a program of NRIS, provides a starting point for
access to information relating to Montana's water resources.

The Natural Heritage Program (NHP), a program of NRIS, is the state's source for
information on the status and distribution of Montana's native animals and plants,
emphasizing species of concern and high quality habitats.

Montana Talking Book Library (MTBL) provides a broad range of materials to
eligible Montanans who cannot read standard print. MTBL houses its own
recording studio, and records a number of Montana-related publications,
including books and magazines, every year.

Library Development Division (LDD) provides leadership and guidance related to
library programs, services, and facilities. A professional staff plans, develops, and
implements programs and administers funds for new and improved library
services throughout the state, including the Montana Library Network.

^ From http://msl.mt.gov/about/overview.asp

Montana State Library Strategic Plan 2006-201 1


MSL's information resources are supported by professional librarians, content specialists
and information technology professionals. MSL efficiently and effectively provides high-
quality user-centric library services and content. The Library is funded at a level
commensurate to meet its mission. MSL works collaboratively, partnering with other
regional, national, and international organizations.


MSL meets the information needs of Montana government agency management
and staff, ensures all Montana citizens have access to information created by their
government, supports the role of all Montana libraries in delivering quality library
content and services to their patrons, works to strengthen local community public
libraries, ensures that Montanans who are visually or physically handicapped are
provided access to library resources, and measures its successes by its patrons'
and partners' successes.

Montana State Library Strategic Plan 2006-201 1


MSL believes that:

■ Quality information leads to quality decisions.

■ Knowledge is a critical resource for the future economic development of
Montana and Montanans.

■ Information produced by government should be easily accessible, widely
distributed, and free to citizens.

■ Montanans need and value convenient access to quality information

■ Responsive to patrons' needs, the State Library adds value to data and
information by integrating it with other data and information.

■ Citizens must be able to privately seek information without fear of

■ Libraries play a vital role in providing Montana with access to knowledge and
new information.

■ Libraries are critical for the just, efficient, and effective collection, management,
and distribution of quality information in a digital age, and vital in a democracy
founded on the principle of an educated and inquisitive citizenry.

■ Information about natural resources, the land which is central to quality of
life and economy, is especially critical to Montana citizens and

Montana State Library Strategic Plan 2006-201 1

MSL is user-centric. Its patrons (including public agencies, libraries, businesses,
organizations, and individuals) come first. MSL's success is measured against
patron satisfaction and outcomes. The State Library is one library, working
closely within the various programs, and with other libraries and other partners,
satisfying each libraries' communities' needs.

Collaboration is the tide that raises services for all Montana libraries' patrons.
MSL collaborates with other state agencies, libraries, archives, and museums;
both in Montana, regionally, nationally, and at times, internationally. MSL staff
communicates effectively within the Montana State Library, with Library patrons,
and with other libraries and partners.

MSL supports Montana libraries' efforts to stay relevant to their communities and
to improve the ability of libraries to provide quality library services.

MSL is valued by its patrons and partners, and perceived as a premier source for
quality knowledge content and services. Its collections mirror and meet its
communities' needs. The Library's services are timely, relevant, efficiently
provided, and effective.

Montana State Library Strategic Plan 2006-201 1

The Library's staff is extraordinarily good at what it does. The Library is nimble,
operating in a rapidly evolving environment and thriving on change. MSL
recognizes that it is one of many sources for data, information, and knowledge
resources. MSL looks outside the library world for promising technologies and
practices, and selects strategies and resources based on the degree to which they
support its mission.

MSL connects patrons to quality information resources and providing value-
added library services — enabling the transformation of data and information into

MSL compellingly makes its case to decision makers, so that it is funded at a
level commensurate to its mission.

Montana State Library Strategic Plan 2006-201 1


Goal One — Content

MSL acquires and manages relevant quality content that meets the needs of
Montana library partners and patrons.

Goal Two — Access

MSL provides libraries, agencies, and its partners and patrons with convenient,
high quality, and cost-effective access to library content and services.

Goal Three — Consultation and Leadership

MSL provides consultation and leadership to enable its patrons and partners to
reach their goals.

Goal Four — Collaboration

MSL promotes partnerships and encourages collaboration among its partners and
patrons so that their information needs can be met.

Goal Five — Sustainable Success

MSL is a well-run organization and a sought-after employer; it is efficient and
effective (measured against partner and patron outcomes), and successfully
engaged in its ongoing mission.

Montana State Library Strategic Plan 2006-201 1

Goal One — Content — Discussion

1 . MSL acquires and manages relevant quality content that meets the
needs of Montana library partners and patrons.

1.1. Identify, acquire, catalog, and preserve Montana State
agencies' publications for permanent public access.

1.2. Acquire, catalog, and maintain information relating to the
natural resources and thf
permanent public access.

natural resources and the geography of Montana, for

1.3. Collect library material to serve the professional development
needs of Montana's librarians and public library trustees.

1.4. Manage the Montana Talking Book Library and serve eligible
patrons (with talking books, Montana recorded books. Braille
books, etc.) according to federal and state mandates.

1.5. Continue and extend Montana State Library's statewide e-
content purchase programs.

1.6. Work collaboratively toward developing, managing,

presenting, and preserving Montana-relevant digital content.

Goal One — Content — Strategic Initiatives

MSL Collection

a) Focus MSL's collection in three areas: Montana state

publications, professional development materials for librarians,
and information about the natural resources of Montana.

' With special emphasis on water information and biological information

^ "Geography" is the study of the earth's surface, and includes people's responses (economic, cultural,

social, and so forth) to topography and climate and soil and vegetation.


Montana State Library Strategic Plan 2006-201 1

b) Discontinue the acquisition of 'trade' books, magazines, and

c) Identify, acquire, catalog, and manage a professional development
collection to support the needs of Montana librarians and public
library trustees.

Digital Collections, Statewide Content

d) Create a profusion of Montana-related digital collections by
giving libraries the tools to create collections, and library patrons
with access to digital snapshots of their cultural heritage.

e) Continue the statewide OCLC and e-content purchase programs
to cut costs and provide library materials and services to
Montanans that alone, libraries would never be able to manage or
afford. In addition to MSL's statewide OCLC purchase, acquire
other subject areas. Examples include MSL's current magazine
article database contract, the Library's statewide contract for
automobile repair reference center and the college search and test
database, or other similar reference databases or services.

State Document Depository Issues

f) Increasingly migrate (as appropriate) the State Depository Library
Program toward digital formats for discovery, request, and

g) Digitize, as appropriate, the current print collection of state
publications to make them easier to manage and more accessible
via the Library's digital collection.

h) Make the World Wide Web the primary means by which MSL
patrons and partners discover, request, and obtain information for
which MSL is the primary steward. Serve this content to users at
their desktop.


Montana State Library Strategic Plan 2006-201 1

(MSL's print collection remains important, but there is an
emphasis on discovery, request, and delivery using the Web — for
both print and electronic publications and information.)

i) State publications which are born digital are captured in a digital
repository and maintained for permanent public access.

j) Improve State publication distribution practices to increase these
publications usefulness, and to reduce systemic per item
management costs.

k) Work with depository libraries to provide access to digital state
publications. Implement a program to provide persistent access to
digital publications.

1) Discontinue MSL's participation in the Federal Depository
Library Program. Rely instead upon the regional and nearby
federal depositories to provide federal government information.

m) Work with the federal regional depository librarian to develop a
plan regarding the dispersal of MSL's federal documents
collection, in a manner that will best benefit Montanans.
Consider how to keep and eventually digitize non-digitized high-
value (value defined by utility, not necessarily monetary value)
portions of the federal documents collections.

Reference and Interlibary Loans

n) Contract for reference and interlibrary loan services, in support of
state agencies — providing state agency employees with more
convenient access to specialized licensed database articles.

o) Focus MSL's reference expertise on the materials in the MSL


Montana State Library Strategic Plan 2006-201 1

Geographic Information

p) Broaden the focus of MSL's Natural Resource Information
System to provide natural resource-related information in a
variety of formats, building linkages between textual sources and
geographic datasets.

q) Improve the representation of biological data and information,
maintained by the Natural Heritage Program, in MSL's collection.

r) Accurately document the distribution, status, and ecology of
Montana's native species and habitats, emphasizing detailed
documentation of those that are declining or at risk.

s) Participate in Montana's federated Geographic Information
System (GIS) community by serving as Montana's Geographic
Information Clearinghouse.

t) Acquire, catalog, and maintain for permanent access snapshots of
the geospatial data layers comprising the Montana Spatial Data
Infrastructure as well as other important statewide and regional
geographic datasets.

u) Host MontanaView, an archive of publicly availably, remotely-
sensed images.

v) Serve as the steward for the Hydrography and Orthoimagery
layers of the Montana Spatial Data Infrastructure.

Montana Talking Book Library

w) Maintain Montana Talking Book Library's audio cassette book
collections produced by the National Library Service.

'' Pertaining to surface water.

^ Pertaining to an aerial photograph, corrected for distortions, showing mapped features correctly shaped

and placed.


Montana State Library Strategic Plan 2006-201 1

x) Acquire, catalog, record, preserve and distribute for all eligible
Montana patrons a selection of Montana recreational, historical
and general informational audio books and magazines, for adults
and children at all grade levels in two Montana recording studios
according to the governance of Montana.

y) Continue Montana Talking Book Library's Montana-specific
recording program.

z) Continue to acquire, catalog, and distribute Montana Talking
Book Library's Twin Vision Braille collection and its Descriptive
Video collections.

aa) Improve Montana Talking Book Library's ground-breaking
digital audio software recording program.

bb) Acquire, catalog, develop, preserve and distribute audio books, in
current and emerging formats, for Montana Talking Book Library

Goal Two — Access — Discussion

2. MSL provides libraries, agencies, and its partners and patrons with
convenient, high quality, and cost-effective access to library content
and services.

2.1. Improve the usability of MSL' s Web sites and service to meet
changing patron needs.

2.2. Improve Montanans' access to library materials (including
discovery, request, and delivery), providing more materials to
chose from, and making it self-service, more convenient, and
increasingly efficient.


Montana State Library Strategic Plan 2006-201 1

2.3. Make reference and interlibrary loan services available to
state agency employees.

2.4. When MSL's collections provide answers to patrons'

questions, or materials that patrons' need — provide reference,
circulation and interlibrary loan services, supplying assistance
and materials to patrons and to other libraries.

2.5. Assist Montana libraries with 'fulfillment' , that is, getting the
right library content into patrons' hands quickly, efficiently,
and at a price libraries can afford, regardless of whether the
item is owned by the patron's local library.

2.6. Publicize Montana State Library's services and resources
within MSL partner and patron communities.

2.7. Support Montanans' continued free access to the Internet
provided through their local public libraries.

Goal Two — Access — Strategic Initiatives

Networked/Collaborative Access


a) Provide the option of federated searching for library patrons
statewide. This includes text and GIS portal services, providing
access to MSL's text and geospatial datasets. The entire MSL

'' Fulfillment may include a variety of tools and processes, including but not limited to: acquisitions, courier
services, shared collections or jointly purchased content, floating collections, collection development,
reference, interlibrary loans, and et cetera, development, reference, interlibrary loans, and et cetera.®
' Federated search: "Federated Search is a search system that allows you to search for documents from
multiple (partner) collections, instead of having to search each one separately. You benefit by performing
one search and getting integrated results at once. These search engines can search not only library catalogs
but also commercial abstracting and indexing databases, web search engines, and a variety of other
databases, while often merging and de-duplicating (a.k.a. de -duping) results. Also known as metasearch or
parallel search " http://www.educause.edu/content.asp7page id=645&PARENT ID=694&bhcp=l Staff
discussions imagine a single search mechanism which accesses all three areas of the collection (or drills
down to one collection by itself), as well being able to search external catalogs and online resources, using
a single user interface and keyword (text) and/or geographic search terms.


Montana State Library Strategic Plan 2006-201 1

collection would become searchable with keyword, controlled
vocabulary, and geographic search terms.

b) Implement GIS portal technology to catalog and provide access to
geospatial datasets held at MSL. Provide an interface that allows
users to publish metadata records, organize groups and provide
access to geospatial data held at their organizations. Aim here

c) Work with partners to provide more convenient access to

networked library content and resources, by offering statewide


authentication services, available to libraries and their patrons.

d) Continue to strengthen the Montana Shared Catalog

e) Continue to improve MLNCAT, Montana's union catalog, to
include a larger percentage of Montana libraries' holdings, from
more Montana libraries, providing patrons over the open Web
with increasingly personalized self-service (machine-mediated)
access to a growing variety of content.

Natural Resources Information

f) Improve access to Natural Heritage Program (NHP) data and
information holdings through MSL discovery and access

g) Continue to provide value-added geographic-related products and
services, such as the Montana Digital Atlas, which give non-GIS
users access to geographic information about their state.

h) Implement an updated comprehensive mapping application to
replace existing interfaces.

^ Authentication: "A process of proving the identity of a computer or computer user. For users, it generaUy
involves a user name and password. Computers usually pass a code that identifies that they are part of a
network." http://www.cheap56k.com/glossary/Authentication.html
' See also strategic initiative 4.c


Montana State Library Strategic Plan 2006-201 1

i) Implement an ongoing support program to train and inform public
agency staff in effectively using NHP resources, services, and

MSL Traditional Library Services

j) Evaluate the means by which MSL provides reference and

interlibrary loan services to state agency employees. Adopt a plan
which both improves services and lowers per transaction costs.

k) Close the reading-room and reference desk services in order to
allow staff to focus on acquisitions, managing the print and digital
collection and providing access to library materials over the Web.

1) Host web pages organized around particular topics related to
MSL collections, with content provided by professional librarians
and subject area experts.

Montana Talking Book Library

m) Match Montana Talking Book Library patron library needs with
available collection resources.

n) Provide Montana Talking Book Library patrons with reference
and resource materials in accessible formats.

o) Provide current and emerging machine formats for Montana
Talking Book Library patrons.

p) Supply and maintain a Machine Lending Agency within Montana
Talking Book Library for distribution for eligible Montana
patrons of quality playback equipment and accessories.

q) Maintain the Montana Talking Book Library's high quality of
service, by maintaining its databases for patrons, collections,
cataloging, periodicals and equipment.

r) Maintain cassette machines and accessories for Montana Talking


Montana State Library Strategic Plan 2006-201 1

Book Library patrons.

s) Provide eligible Montana Talking Book Library patrons with
direct access to services, including telephonic, electronic, public
audio media and audio book distribution centers.

t) Secure additional avenues for eligible Talking Book Library
patrons to access alternative services indirectly through public
and regional libraries, retirement facilities, schools, et cetera.

u) Provide online WebOpac access to library collections and
WebBraille access to electronic Braille collection.

v) Offer Montana Talking Book Library patrons electronic books on
portable players through Consortium partnership.

w) Pursue outreach avenues to serve new Montana Talking Book
Library patrons.

Goal Three — Consultation and Leadership — Discussion

3. MSL provides consultation and leadership to enable its patrons and
partners to reach their goals.

3.1. Represent the interests of public libraries in appropriate
legislative, community, regional, and national forums.

3.2. Advise Montana libraries regarding administrative concerns,
such as funding, budgeting, policies, and personnel.

3.3. Train and assist partners, regarding their contribution of
content to MSL's collection.

3.4. Provide patrons and partners with training and assistance
regarding the use of MSL resources.

3.5. Establish and maintain a frequent level of contact with public
librarians, public library trustees, and others in order to

Montana State Library Strategic Plan 2006-201 1

remain cognizant of their needs and the challenges they face.

3.6. Provide advice to partners and patrons concerning
opportunities for cost-saving and operational-efficiencies.

3.7. Provide leadership and agency support in identifying and
addressing key information gaps and providing stewardship of
Montana state publications, geospatial data, natural resource
information and electronic datasets.

3.8. Design, deliver, and evaluate training with client-learning as
the Library's goal.

Goal Three — Consultation and Leadership — Strategic Initiatives

Library Development

a) Provide leadership, training, and consulting assistance to
Montana's public libraries, which directly contributes to their
overall sustainability, improves their capacity to be self
sustaining, and augments their ability to provide a high standard
of library service.

b) Promote the importance of quality local library services to county
and city government leadership and provide consulting assistance
to help them establish and sustain those services in their

c) Help Montana libraries identify and discuss critical issues, and
then draft local policies which are both responsive to these issues
and consistent with best library practices.

d) Help Montana libraries identify appropriate levels of
compensation for library staff

e) Identify appropriate federal, state, local, and other funding and


Montana State Library Strategic Plan 2006-201 1

resource opportunities and work in partnership with interested
libraries to acquire them.

Library Management

f) Provide leadership, training, and assistance for building a mixed
print and electronic collection of publications, maps, indexes, et

g) Provide advice to partners and patrons concerning opportunities

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Online LibraryR.L. Polk & CoPolk's San Francisco (San Francisco County, Calif.) city directory (Volume 1972) → online text (page 1 of 4)