Salem (N.H.).

Annual report of the Town of Salem, New Hampshire (Volume 2008) online

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the Salem taxpayer by using asset forfeiture funds. These changes were incorporated into
the organizational change process that the agency has been going through. These changes
are geared to better train ourstaff to serve you better. We have obser\'ed a number of signs
that point to law enforcement activity more associated with larger cities impacting Salem.
This is primarily due to our proximity to Boston, Lowell, and Lawrence, Mass. We are
seeing the types of activity faced in those cities making their way into Salem and other NH
border towns. Most importantly, by anticipating the spillover activity from these urban
areas, we prepared our agency ,staff to handle it.

You may have noticed two new Ilarley Davidson police motorcycles operating in town.
Thanks to an anonymous local businessman donor, the Salem PD has been able to field
these units. They were first seen during the VP Candidate Palin visit and have since been
quite active in town covering traffic duty, neighborhood patrols, parades, street patrol, and
other duties. The donor paid for the motorcycles, training and uniforms, for which we are
very grateful.

Salem PD staff continue to be very active in the community: in service organizations,
coaching youth sports, assisting with charitable events such as the SONH Penguin Plunge,
Salem Christmas Fund, Salem Caregivers, Elks Kidfest, Criniclinc and ACS Relay For Life.
We value our communit)' and will continue to remain involved in the organizations and
events that are doing good things for Salem and Salem residents. Many of us live in Salem
and we want the best for our community.

For 2009:

Salem officers and supervisors will continue to train for every eventuality. We can do our
best for our community by training to deliver the services required of a full-service police
agency. We have made contact with a great resource to provide training for supervisors
and managers in leadership and managerial skills at no cost to the Town and hope to run
this training in 2009. We continue to train our sworn staff in the newest tactics, proper use
of issued equipment, and law enforcement best practice procedures. This will make our
staff more effective and efficient. Our technology shortfalls are holding back some of the
improvements we had hoped to see, improvements which would help us to deliver better
service to you. These issues include computer issues, report writing system issues, and
other related IT. issues. Law enforcement is becoming increasingly I.T.-oriented and these
needs are holding us back from initiating some improvements we have in mind. We will
continue to work on these problems until they are resolved.

We again thank you for your support, your kind letters, and your acts of kindness toward
our staff. The men and women of the Salem PD, sworn and non-sworn, work hard to keep
Salem a great town in which to live, work and visit.

Police Department I 9 Veterans Memorial Parkway | (603)893-1911


IMajor Crimes:

Murder/ Attempted Murder



Aggravated Assault

Domestic Assault

All Larceny

Stolen Vehicles



Resisting Arrest




Other Violations:

Liquor Violations


All other offenses

Protective Custody


Missing Persons
Mentally Disturbed
Recovered Motor Vehicles
Attempted suicide/suicide
Non-criminal reports

Alarm Permits
Pistol Permits










Stolen Property



Weapons Violations

Drug Violations

Bad Checks




Sex Offenses

Other Departmental Arrests
Warrant Arrests
Warrants Issued
Disorderly Conduct


Overdoses 17

Runaways 10


Family Offenses(non-violent) 11


Domestics[non-violent} 203


Escorts 115


Property Checks 668


Insurance Requests l,478/$7,643


Record Checks 185


Paul Donovan
Chief of Police

William Ganley
Deputy Police Chief

Shawn Patten

WiUiam Teuber


Case #'s assigned 5,788
Adult Arrests/Charges 1,828/2,686

Juvenile Arrests/Charges 160/191

Motor Vehicle Charges 196

Pawn Slips 1,292

MV Stops 14,875

Restraining Orders
Field Interviews
State Police Arrests
Parking Tickets











Did You Know?






Criminal Calls






Siilem PD staff work with the Salem
Christmas Fund and the Knights of
Columbus/Toys for Tots to help
ensure that all Salem residents can
have a Merr)- Cliristmas?

Richard Russell

David Wliolley
Operations Manager

Mani-Beth Wiser
Utilities Manager

William Daly (retired)
Utilities Manager

Public Works Garage 1 21 Cross Street 1(603)890-2150

Highway Division

Dave Wholley Operations Manager reports that December 2008 closed out with a winter
storm event that produced the worst ice storm on record thai affected every resident of
this town. As we are all aware there were difficulties the power company had to face to
restore power to customers with a storm of this magnitude and there is one thing that I
want to point out is that after the first 48 hours into the event all but two roads were open
to at least one lane of traffic which allowed the power company to move freely throughout
town to restore power to residents. These efforts to open streets certainly attributed to
Salem getting power restored ahead of other surrounding communities.

In 2008 every member of the department picked up litter on 53 main streets that totaled
over 107 miles and 6.7 tons of litter picked up. The department oversaw the first ever
Town wide basin cleaning effort that resulted in every catch basin in the Town's right of
way being cleaned. All Town streets were swept and all gravel roads were graded in 2008.
Our efforts to upgrade the DPW building at 21 Cross Street for energy efficiency were
completed. We installed 300 feet of new sidewalk on School Street and paved SCO feet of
sidewalks on School Street and Main Street by the Town Common.

Administrative Assistant Sandy Bohne reports that in 2008, the Highway Division
completed 1,222 work orders generated by resident's requests, which is a 46% increase
over 2007 total work orders. These are in addition to the department's regular
maintenance. Sandy also sets up and coordinates the Annual Household Hazardous Waste
day that was another success in 2008 with more than 316 households taking advantage of
the program. Sandy manages the incoming phone calls to DPW. payroll for the two
divisions and is also responsible for the logistics and the paperwork associated with it.
Sandy came on board with the DPW in July of 2008 and has made a tremendous difference
to date.

Streets and Shops

Forman Wayne Kczcr and John Bettencourt, report that the responsibilities for this section
is the upkeep and maintenance of 375 lane miles of paved roadway and 30 lane miles of
unpaved roads along with 31 miles of sidewalk that include, snow removal, storm water
culverts and catch basins, street signage, stripping, sweeping and patching. Spring 2008
presented us with the worst pot hole conditions faced in recent years with the closing
down of two sections of roadway on Route 28 and South Policy. 2007-2008 Winter season
resulted in 44 salting and 15 plow operations (season record) with 80 inches of total
snowfall accumulation. Town wide 56 catch basins were repaired

Did You Know?

Salem has a winter parking ban in
effect annual from November 15'''
April 15'!'?


Chief Mechanic Ted Puzniak reports that his section is responsible for the preventive
maintenance and upkeep of ninety five (95) assorted pieces of equipment including trucks,
heavy equipment, cars and specialty seasonal equipment all of which supports not only the
Highway and Utilities Divisions but Town inspector's vehicles as well. The majority of
these vehicles are mandated to go thru State inspections twice annually. This section keeps
the vehicles moving not only on a daily basis but during emergency operations of the
department such as snow removal and flood events.

2008 saw the replacement of one 6-wheel dump truck. The need for a fleet of vehicles to
meet the demands of the department that sometimes operates in excess of 24 hrs a day
cannot be taken lightly. This section makes sure that those demands are met constantly
and with the help of the citizens providing the funding necessai7 to rotate out the older
pieces of equipment helps make sure that these demands are met. This section is also
responsible for the building and grounds at 21 Cross Street

Public Works Garage I 21 Cross Street | (603) 890-2150

Parks and Property section

Foreman Rich Houle who took over for Ron Paul in July reports that his section is
responsible for the upkeep of the four cemeteries and the majority of Town owned
buildings and land. Daily activities of this department range from accommodating burials
and cutting grass on all Town property to changing light bulbs and plumbing problems in
Town buildings. It is also responsible for the upkeep of all Town maintained sport playing
complexes and with the custodial duties at Town Hall. In 2008 this section did 71 regular
burials and 36 cremations.

Solid Waste section

Foreman Dave Cantor reports that the Transfer Station on Shannon Road was responsible
for the handling, hauling and disposal of 11,271 tons of municipal solid waste (MSW),
1,534 tons of recyclables, 871 tons of construction demolition material(C&D}.Television
and monitors totaled 90 tons. iVIetal was 550 tons and used motor oil disposed of was
6,200 gallons. In 2008 the used motor oil drop off site was rebuilt to make it safer and
more user friendly for residents. Single Stream or Zero Sort recycling was put in place
starting on September 1^' and has seen an increase in recyclables to date. Total Town wide
recycling for 2008 was at 12% for the year and hopefully with Single Stream a significant
increase will be seen in this area in 2009.

Animal Control section

Animal Control Officer Kelly Demers is responsible for enforcing State Laws and Local
Ordinances pertaining to the welfare and control of domestic, exotic and wild animals.
Kelly is also considered the local Rabies Control Authority and handles many animals
which have been reported to be sick, injured and/or abandoned, including animal bite
situations that require quarantine reports. This section is responsible for the enforcement
of issues related with animals and the humane treatment of them. The upkeep and records
keeping for the animal kennel is also the responsibility of this section. Direct inter
department cooperation with the Police Department takes place on a day to day basis with
over 628 calls for animal related issues that need to be responded to during 2008.


Utilities Manager MaryBeth Wiser who took over for Bill Daly in September oversees the
Utilities Division Sewer and Water which provides 6,400 homes and businesses with
water. The Utilities staff continues to comply with the State and Federal Drinking Water
standards. We provide a quality product and service and seek complete customer
satisfaction. The Utilities staff listens, acknowledges, responds, takes action, reports and
follows up with all aspects of the operation.

Richard Russell

David Wholley
Operations Manager

MaryBeth Wiser
Utilities Manager

William Daly (retired)
Utilities Manager

The plant continues to run very well and produces a high quality drinking water. The
Water Treatment plant treated and filtered 875 million gallons of water with an average
daily flow of 2.3 million gallons per day. This is 36 million gallons less than 2007 with 911
million gallons, with an average daily flow of 2.4 million gallons per day.

Canobie Lake Water Treatment Facility participated in the State of New Hampshire
Environmental Laboratory Accreditation Program. This program is an audit that review's
Chemical, Microbiological and Quality Assurance methods that are presently instituted
within the laboratory for testing the quality of our drinking water. The audit was
conducted by the Environmental Laboratory Accreditation Program. Maria Poor, Chemist,
lead in the participant in this audit. The Canobie Lake Water Treatment Laboratory was
very proud to be awarded our Certification for Accreditation on April 11, 2008.

Did You Know?

Tlie Canobie Lake Water Treatment
Laborator)- received our Certification
for Accreditation on April 11, 2008?

Richard Russell

Public Works Garage I 21 Cross Street 1(603)890-2150

We also have been undergoing additional improvements and upgrades in our laboratory
testing. A new addition to our laboratory is our Chemistry Machine called the Quik Chem
8500. The Quik Chem 8500 at this present time is giving us quality water testing result for
Monochloramine and Ammonia. The determination of this analysis is done by flow
injection analysis. We are planning in the future to utilize this machine even more by being
able to add additional channels for Nitrates and Nitrites to this Chemistry machine for
additional quality testing. All of this testing is extremely important to monitor the good
quality of our drinking water.


foreman (llenn Burton manages the distribution section which is responsible for the
maintenance and repair of over 130 miles of water main. This includes 1,750 valves, 890
fire hydrants, and 6,650 service lines. In 2008, emergency repairs were made to 22 water
main failures, 12 ser\'ice leaks and 13 hydrants damaged by motor vehicles. Over 1,000
hours were invested in the flushing, maintenance and repair of hydrants with 125 hydrants
being sand blasted and repainted. Improvement projects for 2008 included replacement of
400 feet of water main on Stanwood Road which included a 900 feet connection to Nirvana
Drive, as well as 2000 feet extension of water main into the new Stanwood subdivision.
rhis added seven (7) new hydcants to the system.

We worked closely with the contractors on the Stanwood Rd sewer project and North Main
Street reconstruction to avoid damage to water lines and to relocate water mains to make
way for new sewer lines. In 2008, the division also responded to over 1,550 regular and 75
emergency Dig Safe requests to mark the water lines.

David Wholley
Operations Manager

ManBeth Wiser
Uiiliiics Manager

William Daly (retired)
Utilities Manager


Foreman Ray Sarcione oversees the meter section which is responsible for reading 5,858
residential water meters on a quarterly basis, as well as 739 commercial water meters
read monthly. The first year of the Meter Validation Program was initiated to insure
accuracy in billing. To date the program has yielded approximately 2,729 readings. Other
functions included meter installations for 51 new services/customers, replacement of 291
older meters, and 1,521 general service calls. Our Cross-Connection Prevention Program,
headed up by Fred Wallace, completed the inspection and testing of 1,800 Backflow
Prevention Devices.


Foreman Pete Floriddia oversees the operation of the Canobie Lake Water Treatment
Plant. This section is also responsible for the maintenance and upkeep of over 60 miles of
sewer lines with 1,150 manholes that service 3,922 residential and 623 commercial sewer
users. Preventive maintenance of 10 sewer pump stations is also the responsibility of this
section. Efforts are underway to reduce costly groundwater infiltration into the sewer
system. In 2008, approximately 3,000 feet of 15-inch cross country sewer line was cleaned
and videoed. This section is also responsible for the upkeep and operation of our three
major dams.

Did You Know?

In 2008, the Public Works
Department responded to over 1550
regular and 75 emergency- Dig Safe
requests for water line markings.

A full scale pilot test was conducted in fall 2008. The purpose of the pilot test was to show
ongoing progress with organics removal. This program is intended to coordinate with
other ongoing organics removal and TTHM reduction efforts within the Town including the
conversion to chloramines and Improve turnover in the Town's water storage tanks.

Public Works Garage I 21 Cross Street 1(603)890-2150

A special tiianlcs goes out to tlie following members of the DPW who retired in 2008 after
many years of dedicated service to the Town of Salem they are as follows;

Bob Dennis, 39 years service

Roger Brown, 22 years of service

Ron Paul, 22 years of service

Bill Daly, 7 years of service

Along with all the mentioned people that head up each section of the Public Works
Department, 1 can assure you that the individual efforts of every member of the
department does not go unnoticed. It is with all their dedication and hard work that all
this gets accomplished and at times under extremely adverse weather conditions whether
it is on water main breaks or during snow and flood emergencies. It is impossible to
mention every member of the department and list their accomplishments this past year
but 1 do want to take this time to say THANK YOU to each one of them for a job well done.
Public safety and safe drinking water are this departments top priorities and I assure you
that we met that goal in 2008.

A special thanks also needs to go out to all the residents of this community along with
members of other Town Departments and Town Boards for their continued support.
Together we can make Salem a better place to live work and visit.

Richard Russell

David Wholley
Operations Manager

MaryBeth Wiser
Utilities Manager

William Daly (retired)
Utilities Manager

Did You Know?

There is a Houseliold Hazardous Waste
Day each September? The events
happens at the PubUc Works Garage at 21
Cross Street.

Karen Bnant
Clerk/ Van Driver

David Boucher

Lois Kurgan

Richard Demcrs
Van Driver

Senior Center, | 1 Sally Sweet's Way | (603) 890-2190

The mission of Salem Senior Services is to assist the Town of Salem's Senior Citizens in
maintaining self-sufficiency in their homes; acquaint them with local, county, state and
federal programs; increase their opportunities to interact in the community; and provide
them with a center which fosters mental, physical, social and nutritional well-being in a
wholesome environment.

A great deal of this is accomplished at and through the existence of the Russell & Roberta
Ingram Senior Center. The Center, located at 1 Sally Sweet's Way (off Veteran's Memorial
Parkway], is open Monday through Thursday from 8:30 a.m. to 4:30 p.m., Fridays 8:30 a.m.
to 3:30 p.m. for community residents 60 years of age and older. Seniors can drop in any
time just for coffee and conversation or partake in any of our more than 140 structured
activities, programs and services.

) Activity attendance records show nearly 82,500 visits to the Center this year, averaging
close to 300 visitors a day. We had 304 new Seniors register to participate.

We added another 10 new programs or services to our vast array of activities and services:
A Matter of Balance program. Billiards Lessons, a Ladies Billiards Group, Bone Builders,
Bridge Lessons, Cell Phones 101, Jigsaw Puzzles, Chair Massage, an afternoon poker group
and a second quilting class.

A major force in helping us offer all this is our more than 200 volunteers, giving nearly
13,000 hours. No organization is successful without the gift of volunteers who come in and
help with any task you ask of them, no matter how large or small. Our long list of angels is
too numerous to list here, but you know who you are and please accept our heartfelt
gratitude for all you do.

Special recognition needs lo be given to Salem Cooperative Bank for generously sponsoring
our Volunteer Appreciation event. We also greatly appreciate the efforts and generosity of
Salem's Fire Association to treat our Seniors to their annual Holiday luncheon.

This year we expanded our transportation services for seniors through the development of
a partnership with CART [Cooperative Alliance for Regional Transportation). This
partnership has allowed for serving more seniors and giving them access to the region
rather than just within Salem's borders as well as added a part-time Van Driver position
with related expenses reimbursed to the Town by CART. The new driver, Richard Demers,
joined our team in September.

We are very excited about breaking ground in early December for a 1,500 square foot
addition to the Center. We anticipate completion in Spring of '09. See the Council on
Aging's report for more details.

1 find the people, work and opportunities connected to this position both exciting and
rewarding. 1 greatly appreciate my dedicated team of staff I thank and commend Lois
Kurgan, Karen Bi^ant, Dave and Richard for their continued high level of professionalism
and enthusiasm.

Did You Know? Last, but certainly not least, we want to thank all of the Seniors who have been so gracious

and giving. We greatly appreciate your support and ideas. We look forward to delivering
Salem Senior Ser\-ices offers more the quality services and programming our Seniors desire and deserve in the coming year,

diiui 1-fO programs, acunties, services
and resources.

33 Geremontv Drive

(603) 890-2100

The office of the Tax Collector is responsible for collecting revenue for property taxes;
resident taxes; yield, and current use taxes; Town utility fees and all permits and fees
issued by other Town departments. There are other major departmental responsibilities
which include responding to inquiries from banks, mortgage companies, attorney's offices
and the general public. All of these transactions are handled in a courteous and timely

The collection clerks work under the supervision and direction of both the Tax Collector
and Town Clerk. They are trained to register motor vehicles, accept payments for resident
and property tax bills, water and sewer bills, recreation fees, building permits and other
miscellaneous payments. 1 would like to thank full-time clerks Jacqueline Delaney and
Nancy Wallace and part-time clerk Roxanne Colella [who joined the department in
August) for their dedication to serving the public which helps to make the collections
department a success.

i enjoy working for and with the people in the community and serving those who live and
have business to conduct in the Town of Salem. Elected Tax Collector in 1996, 1 look
forward to many more years of service to the community.

I would also like to express my sincere thanks to Deputy Tax Collector Donna Bergeron for
her enthusiasm, dependability and accuracy in our record keeping.

Cheryl-Ann Bolouk, CTC
Tax Collector

Donna Bergeron
Deputy Tax Collector


coxntrw r

Did You Know?

Tlie envelope wnxli die Post Office
address that is provided \vidi die
propert}' tax bill should only be used
for Propertj^ Tax Payments.

Town Hall | 33 Geremonty Drive | (603)890-2010

Mary Fawcett (Retired)
Deputy Town Clerk

After 25 years of dedicated service to the Town Clerk's office and 23 years ser\'ing as Town
Clerk, Barbara Lessard retired in March 2008. She will be greatly missed by the people of
Salem and we would like to thank her for her years of service and wish her the very best on
her retirement.

The total gross revenue for the Town Clerk's office in 2008 was 54,836,820.35. We
processed 35,637 motor vehicles in 2008 generating revenue of $4,733,766.00. This was a
decline of almost 1,000 registrations and about 5190,000 in revenue.

Clerks from both the tax office and the town clerk's office are cross trained to perform
most of the functions of both offices. The clerk's register and title motor vehicles, license
dogs, sell landfill permits, accept payments for both resident and property tax bills, water
and sewer bills, recreation fees, building permits and other miscellaneous collections. This
"one stop shopping" has worked very well for both the clerks and for the residents of

Ihe full time clerks in this office are Nancy Wallace and lacqueline Delaney. Roxanne
c:()lella is our newest part time clerk. I would like to thank them for their cooperation and

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Online LibrarySalem (N.H.)Annual report of the Town of Salem, New Hampshire (Volume 2008) → online text (page 5 of 14)