Author:
Ill.) Allerton Park Institute (32nd : 1990 : Monicello
Title:
Evaluation of public services and public services personnel (Volume Allerton Park Institute, no. 32)
Publisher:
Urbana-Champaign, ILL : University of Illinois Graduate School of Library and Information Science
Subject (keywords, tags):
Libraries and readers; Libraries and readers -- Congresses; Reference services (Libraries); Referenc
Description:Includes bibliographical references and index
Introduction / Bryce Allen -- Can we get there from here? / James Rettig -- Scouting the perimeters of unobtrusive study of reference / Thomas Childers -- The diagnostic evaluation of reference service in an academic library / F.W. Lancaster, Cheryl Elzy, Alan Nourie -- Gathering and using patron and librarian perceptions of question-answering success / Charles A. Bunge -- User-centered evaluation of information retrieval / Prudence Ward Dalrymple -- Minimum standards as a first step toward evaluation of reference services in a multitype system / Mary Goulding -- Assessing service to special populations / Betty J. Turock --Evaluation of reference personnel / Richard Rubin --Peer performance appraisal of reference librarians in a public library / Geraldine B. King, Suzanne H. Mahmoodi
Contributor: University of Illinois Urbana-Champaign
Format:
txt
Size: 166 kb
